Lacombe County office and public works building remain fully reopen to the public, however, a number of our staff have been asked to work from home (as of December 10, 2020). We strongly advise contacting the office before coming in, to ensure the person you wish to meet with is available. Please note that all staff members are available via email and cell phone.
Please consider using alternative options (below) if possible, when dealing with staff.
Lacombe County and many surrounding communities are under enhanced health watches. With that in mind, Lacombe County has updated safety protocols to protect staff and visitors.
Protection of Staff
For the protection of staff and visitors, we have added hand sanitizing stations at our office to help limit the spread of the virus and other germs. There are alternative options for service available and we ask that you use the options below if possible or if you are feeling unwell:
- phone (403-782-6601)
- email ()
- online service request portal,
- Lacombe County’s Facebook page
We ask that you keep a safe distance from our staff when at the office as a precautionary measure.
If coming in person to the Lacombe County office or public works building, visitors are asked to:
- Wear a mask (masks will be available upon entering our building) - mandatory in all public spaces, as of Dec. 8, 2020
- Use the hand sanitizing stations upon entering our office to limit the spread of germs.
- Maintain physical distancing (2-metres/6 feet) must be adhered to.
- Visitors attending meetings with staff are required to fill out a questionnaire for contact-tracing purposes.
- Customers will be asked for their name and phone number for contact tracing purposes.
- Protective barriers have been installed and will remain in place until the COVID-19 public health crisis has been resolved.
The most current and accurate information about COVID-19 can be found at the Government of Alberta’s website: www.alberta.ca/covid19. A more detailed list of these all targeted health measures can be found at https://www.alberta.ca/enhanced-public-health-measures.aspx.
The Government of Alberta provides daily updates, outlining actions to protect Albertans and prevent the spread of COVID-19. If you are looking for the following information, we encourage you to visit www.alberta.ca/covid19:
- Updates from Dr. Deena Hinshaw, Alberta's Chief Medical Officer of Health
- Cases in Alberta
- Prevent and Prepare
- Symptoms and Risks, and
- General info for Albertans
You can submit a complaint to Alberta Health Services public health inspectors if you are concerned an establishment is not following public health orders, or if you know someone who is not self-isolating when they are legally required to. Residents who wish to report a violation of these measures can submit a complaint to AHS public health inspectors at 1-833-415-9179 or by clicking on the link below.
Public Washroom Facilities and Playgrounds
Please note: Playgrounds are not being sanitized and public washrooms are being sanitized based on usage. We advise that you use these facilities at your own risk.
All County public washrooms are equipped with alcohol-based hand sanitizer. Please use this before and after you use the washrooms. If you see any problems with one of our County washrooms or recreational spaces, please call 403-782-6601.
We ask that you protect yourself and others by:
- Staying home if you are sick
- Practicing physical distancing (at least 2 metres)
- Practice good hygiene (i.e. wash hands often for at least 20 seconds, cover coughs and sneezes, and avoid touching your face.)
Lacombe County Relaunch Strategy
(Click on the image below to see a larger Relaunch Plan image)
The following measures are now in place at Lacombe County (see the full relaunch plan here):
- Lacombe County administration office and shop are fully opened to the public. Please do not visit our office if you are feeling unwell.
- Masks are available at public entry points into the administration office and shop and mask use is mandatory for staff and visitors.
- Physical barriers are in place
- A visitor log is required for contact tracing
- Hand sanitizing stations are located in the main lobby for visitors to use.
- Lacombe County’s parks and trails, playgrounds and public washrooms are open.
- Public health requirements on occupancy, physical distancing, hygiene, etc. will continue to be strictly adhered to.
Alberta’s Relaunch Strategy puts safety first while gradually reopening businesses, resuming activities and getting people back to work. With strict safety guidelines in place, Albertans can and should confidently support Alberta businesses as we relaunch the economy.
Full details at: https://www.alberta.ca/alberta-relaunch-strategy.aspx.
Lacombe County Relaunch Plan: pdf Lacombe County Relaunch Plan (149 KB)
Wash your hands often and well. Wash with warm water and soap to remove both visible dirt and invisible germs. Ensure you wash all parts of your hands, including under fingernails. This should take at least 20 seconds.
- Wash your hands before preparing or eating food, after using the washroom, blowing your nose, handling garbage, or touching shared objects.
- Avoid touching your face or mouth with unwashed hands.
- Cough or sneeze into a tissue and dispose of the tissue into a plastic-lined garbage bin. Wash your hands afterwards. If no tissue is available, cough or sneeze into a flexed elbow.
- Clean and disinfect surfaces that are frequently touched.
If you have symptoms and recently travelled outside Canada or were exposed to someone who has COVID-19, stay home and call Health Link 811 for instructions. Do not go to the ER. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.
The outbreak of coronavirus (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are some links which might help you or someone you know.
- Mental Health & Coping with COVID-19 (CDC)
- Talking with Children about COVID-19 (CDC)
- Help in Tough Times (AHS)
- What to do if you're anxious or worried about COVID-19
During a crisis, misinformation will circulate. The most current and accurate information about COVID-19 can be found at www.alberta.ca/covid19, or from the following resources:
- Alberta Health Services
- Government of Alberta
- Government of Canada
- Center for Disease Control
- World Health Organization
- Health Link 811
INFORMATION FOR BUSINESSES
- Alberta Biz Connect (https://www.alberta.ca/biz-connect.aspx) offers workplace guidelines and supports to help businesses and non-profits begin to reopen and resume operations safely.
- If you have questions about how the current restrictions may apply to your business, please email for assistance.
- Find out which businesses are permitted to provide services (https://alberta.ca/essential-services.aspx)
MENTAL HEALTH RESOURCES
- Mental Health Helpline (24/7) - 1-877-303-2642
- Addiction Helpline (24/7) - 1-866-332-2322
- Red Deer Community Health Centre – Addiction and Mental Health Services - 403-340-5466
- Do More Ag (mental wellbeing of ALL Canadian ag producers) - www.domore.ag
- Centre for Online Mental Health Support - http://www.comhs.health/
- Canadian Mental Health Association (COVID-19 Outbreak - protecting your mental health) - https://alberta.cmha.ca
SELF-HELP LINKS & RESOURCES
- COVID-19 Self Assessment Test
- Federal Economic Response Plan for COVID-19
- Babylon by Telus Health
- COVID-19 Interactive Stats for Alberta
- Government of Alberta Updates: Supports for Albertans
- Government of Canada Economic Response Plan: https://www.canada.ca/en/department-finance/economic-response-plan.html
- Support for Farmers (FCC): https://www.fcc-fac.ca/en/covid-19.html