Stakeholder Satisfaction
- reduced levels of customer complaints
- timely response times to complaints / request for service / information
- healthy relationships with neighbouring municipalities and communities
- improved external communications
Council Satisfaction
- effective communications from and to staff
- policy development & implementation
- public consultation
Employee Satisfaction
- low levels of absenteeism
- high levels of staff retention
- job performance
- improved internal communications
- professional growth
- safe working environment
Financial Viability
- diversity / strength of our tax assessment base
- levels of our reserves – financial and physical
- condition of our infrastructure
- success at working within budgets
- appropriate taxation and fee levels
Process and Systems Improvements
- delegating decision making to most appropriate level
- investment in new technologies
- adoption and implementation of innovative ideas and suggestions
Sustainability
- current services are maintainable and provide benefits for the future, while minimizing negative impacts on the community
